FAQ

1. How do I place an order?
Simply browse our collections, select your desired watch, add it to your cart, and complete the checkout process with your shipping and payment details.

2. What payment methods do you accept?
We accept major credit and debit cards, as well as secure online payment methods displayed at checkout.

3. How long does shipping take?
Shipping within the United States typically takes 3–7 business days. Estimated delivery times will be provided at checkout.

4. Can I return or exchange a watch?
Yes! Returns are accepted within 7 days of receipt, and exchanges must be requested within 10 days. Refunds are processed within 5–7 business days after receiving the returned item.

5. Is my personal information safe?
Absolutely. We use secure payment processing and implement strong privacy measures to protect your personal data.

6. Do you ship internationally?
Currently, we ship only within the United States. We plan to expand our shipping services internationally in the future.

7. How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email to monitor your package.

8. What if my order is damaged or incorrect?
Please contact our customer support immediately. We will provide instructions for a replacement or refund.

9. Can I contact Dekoryn Watches for custom requests?
Yes! For special requests or inquiries, please email us at contact@dekoryn.store, and our team will be happy to assist you.