Return and Refund Policy

At Dekoryn Watches, customer satisfaction is our top priority. We understand that sometimes a product may not fully meet your expectations. This Return & Refund Policy outlines the terms and conditions under which returns, exchanges, and refunds are accepted.

1. Return Eligibility

  • We accept returns within 7 days from the date you receive your order.

  • To be eligible for a return, items must be:

    • Unused, unworn, and unaltered

    • In the same condition as received

    • Returned in original packaging

    • Include all tags, accessories, manuals, and documentation

Items that show signs of wear, damage caused by misuse, or missing original packaging may not be eligible for return.

Certain items such as clearance or final-sale products may be non-returnable unless defective.

2. Return Process

To initiate a return, please contact our customer support team within 7 days of delivery and provide:

  • Order number

  • Reason for return

  • Photos or videos (required if the item is defective or damaged)

Once your return request is approved, we will provide detailed return instructions.

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

  • Unauthorized returns sent without approval may not be accepted.

3. Exchanges

  • We accept exchanges within 10 days from the delivery date.

  • Exchanges are subject to product availability.

  • Customers may request an exchange for:

    • A different size

    • A different color

    • A product of equal value

If the requested exchange item is unavailable, you may choose to receive a refund instead.

Additional shipping fees may apply depending on the reason for the exchange.

4. Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be issued to the original payment method used at checkout.

  • Refunds are processed within 5 to 10 business days after approval.

Please note that processing times may vary depending on your bank or payment provider.

5. Late or Missing Refunds

If you have not received your refund after the stated timeframe:

  1. Please check with your bank or credit card provider.

  2. Contact your payment service provider.

  3. If the issue persists, reach out to our customer support team for assistance.

6. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect:

  • Please notify us within 48 hours of delivery

  • Provide clear photos or videos to help us assess the issue

In such cases, we will offer a replacement or a full refund at no additional cost to you.

7. Order Cancellations

  • Orders may be canceled only before they are processed or shipped.

  • Once an order has been shipped, it cannot be canceled and must follow the standard return process.

8. Non-Returnable Items

The following items are not eligible for return unless defective:

  • Clearance or final-sale items

  • Items damaged due to misuse or improper handling

  • Products returned outside the approved return timeframe

9. Contact Information

If you have any questions regarding this Return & Refund Policy or need assistance, please contact us:

Trade Name: Dekoryn Watches
Phone: +1 (858) 376-2148
Email: contact@dekoryn.store

Business Address:
20527 Quinella St
Orlando, FL 32833
United States